Potentially tricky or damaging situations within the workplace will always require a difficult conversation. Many people try to avoid these uncomfortable encounters which can affect workplace morale and have other negative consequences.
This training will equip participants with the skills, knowledge, and confidence to identify and manage problems at an early stage. Dealing with issues before they escalate can help earn the trust and respect of your colleagues.
Using a professional actor to role-play gives you the opportunity to try out new skills in real time, gaining valuable feedback and insights into human behaviour.
Highlights include:
How to recognise instinctive avoidance tactics and turn these into a confident and positive approach.
Recognising when a difficult conversation is needed and what you risk by ignoring the situation.
How to prepare for a difficult conversation both mentally and practically.
A clear 6 step approach to manage tension in the workplace.
Useful strategies to handle difficult emotions while developing skills in empathy, listening and clarity.